Practice Policies
AI Documentation Policy - Use of Heidi AI Scribe in Patient Consultations
To enhance the quality and efficiency of our consultations, clinicians (your GP or a member of the multidisciplinary team within practice) may use Heidi Health AI Scribe during your appointment. This section provides information about what Heidi Health AI Scribe is and how your consent is managed.
What is Heidi Health AI Scribe?
Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. It uses artificial intelligence to document medical notes, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record.
- Improved Interaction: Allows clinicians to focus solely on the patient during the consultation.
- Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record.
- Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.
Patient Consent
Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.
- Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring that your information is handled securely and confidentially.
- Data Protection Officer: The Heidi Health Data Protection Impact Assessment has been reviewed and approved by Sussex ICB, on behalf of your GP Practice.
- Your Control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.
Data Protection
There is a possibility of anonymised or patient-identifiable information being disclosed for the purpose of the provision of healthcare services within the NHS, e.g. hospital referrals. This does not affect your rights under the Data Protection Act.
Freedom of Information
The Information Commissioner's Office has published a new Model Publication Scheme that all public authorities are required to adopt.
Request to view full Medical Records
If you would like to view your full medical records, please request a form and details of charges from reception. Alternatively you can request online access to your detailed coded record. Please ask reception for more information.
Patient Rights & Responsibilities
You have a right to:
- Full Confidentiality in respect of all aspects of your personal health information and medical history.
- Courtesy will be shown at all times from Doctors, Practice Staff and other Health Service Staff.
- Information – you have the right to ask questions about your own health and have your questions answered. The Practice allows you access to your record on request, in line with current legislation.
- A smoke Free Environment – the Practice operates a no-smoking policy.
The Practice does not discriminate on grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
Confidentiality
We take confidentiality seriously and all staff are bound by the same rules of confidentiality as the doctors. Please give Reception as much information as possible which will enable us to get you an appointment sooner with the most appropriate clinician.
Read more about patient confidentiality
Read more about staff confidentiality
Complaints
If you would like to make a complaint or comment on the Practice or services, please drop a note in the suggestions box at Reception, or click the link below for more advice regarding our complaints procedure.
Read more about our complaints procedure here
Help Us to Help You
You are responsible as follows:
- Please keep your appointment or give adequate notice that you wish to cancel it.
- Please do not delay the doctor - please show consideration to other patients. Remember an appointment is for 10 minutes and for one person only.
- Please come to the surgery when not prevented by serious illness or infirmity. A doctor can see more patients in the surgery than when out visiting.
- Please be responsible for your own health – take appropriate action to prevent ill health, by following advice given by Health professionals.
- Zero tolerance to Violence – where a patient is violent or abusive to persons or premises, the practice will take action to withdraw services from this patient.
Further Information
For more information on what you can expect from the practice please see the You and Your General Practice page on the NHS England website.
